Refund Policy
Because plans are prepaid and never auto-renew, you are never charged unexpectedly. This page sets out when a refund applies.
Effective 28 August 2026
Charge issues
If something went wrong with a charge — it was duplicated, you did not authorize it, or the amount does not match what you were quoted at checkout — contact us and we will make it right.
Requesting a refund
If you are not satisfied with the service shortly after a purchase, contact us within 14 days of the charge. We review each request individually, taking into account how much of the paid storage and retention period has already been used.
What is not covered
Storage or retention time already used at the point a refund is requested is not refundable. Because plans never auto-renew, there is no need to cancel anything to avoid a future charge: simply do not purchase the next term.
How payment is handled
Paid plans are sold through a merchant of record, which processes the charge and may apply its own buyer-protection terms in addition to this policy.
Contact
Refund requests: info@eventphotofind.com.